If you have collected the membership payment via Stripe you will be able to click the refund from within TidyHQ.

View the transactions at Finances > Transactions.

From the Actions menu (on the right hand side), select Refund.

The information about the transaction will appear in a popup box. Select the Refund button to refund the amount required.

Note: All monies (including fees) will be refunded to the Contact (except in the case where a partial refund is made).

If your Contact has paid via other means you will need to refund them manually.

To Cancel one of their Memberships head to Memberships > Reports > Click on the Number next to the relevant Membership and click the Cancel button on the right side of the subscription details.

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