If a Contact needs to change their login email address (e.g. they are no longer president@mydomain.com), they will need to edit via their Profile.

While logged in, go to your Profile image at the top right of the Public Facing Page.

Select your TidyHQ Account details and the Profile to reflect the new email address.

The Contact should now be able to login with the new (correct) email address.

Note: Your Contact Email is the address TidyHQ Pty Ltd use to send you things like ticket and membership information - The TidyHQ Account address is used to login.

If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:


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πŸ‘‰ Contacts Table

πŸ‘‰ Contacts logging in for the first time

πŸ‘‰ Contact ID

πŸ‘‰ Date format incorrect on CSV contacts import / upload

πŸ‘‰ Trash for Contacts

πŸ‘‰ Importing people with the same email address

πŸ‘‰ TidyHQ Account and Contact Profile Differences Explained

πŸ‘‰ Contact's Profile

If you'd like to know more, chat with us in the Messenger! 😊

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