It's easy to collect custom information for each ticket order. First you need to set up each request as a Custom Field. A custom field is exactly as it sounds, a field that you customise. We've seen it used for all sorts of purposes like requesting coaching accreditation, uploading certificates, choosing a meal for the event from a provided list, you can begin to see how diverse its uses are!

Part A - How to set up a Custom Field

Step 1

Log in to the Dashboard if you aren't already and go to Organisation Settings.
Note, you must have 'Organisation Admin' user permissions to access this area.

Step 2

Select 'Custom Fields'

Step 3

Select 'Add Custom Field'

Step 4

Fill in the boxes and select 'Save.'

More information on Custom Fields can be found in the article Custom Fields.

Part B - Add Ticket Field Options

Step 1

a) Already created your event? Open your event for editing. Go to Events > Upcoming Events and select 'Edit'.
b) Haven't created your event yet? Start creating a new event. Go to Events > 'New Event'.

Step 2

To request a custom field to be filled out when ordering a ticket, go to Tickets.
Next to Ticket Field Options select the box 'Add Field Option'.

You'll see all your custom fields here.

Now all you need to do is select which ones and if they are optional or required.

Step 3

Make sure to save your event and bingo! You're done!

We hope your event is a success!

If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:


Don't have an account yet? SignUp now and get Pro Free for 30 DaysπŸš€

New to TidyHQ? Check out our Getting Started Collection🐣
Everything you need to know? please refer to TidyHQ Faq'sπŸ’¬
Looking for TidyHQ rates? talk to us to better understand our PricingπŸ’°
Building smarter membership-driven groups? Check out our blogπŸ“£
Anything related to help topics? please visit our Helpcenter🚨


Check out our Website
Like us on Facebook
Tweet with us on Twitter
Subscribe to our official Youtube channel


πŸ‘‰ Create an Event

πŸ‘‰ Events with Members and Non-Members

πŸ‘‰ Share your Event's details

πŸ‘‰ Customizing Your Event Map and Location

πŸ‘‰ Member-only Events

πŸ‘‰ Event with Free Tickets

πŸ‘‰ Limiting the numbers of tickets to Events

πŸ‘‰ Manually add Attendees to an Event

πŸ‘‰ Invite Contacts to an Event

πŸ‘‰ Sold Out vs Sale Ended vs Closed

πŸ‘‰ Duplicating an Event

πŸ‘‰ Closing an Event

πŸ‘‰ Multiple day/night events

πŸ‘‰ Can we sync an Event with a Facebook event?

πŸ‘‰ Display Past Events

πŸ‘‰ Edit or Change details of Event after it's created

πŸ‘‰ Recording Offline Payments for Events

If you'd like to know more, chat with us in the Messenger! 😊

Did this answer your question?