How to Collect Ticket Holder Info

It's easy to collect custom information for each ticket order. First you need to set up each request as a Custom Field. A custom field is exactly as it sounds, a field that you customise. We've seen it used for all sorts of purposes like requesting coaching accreditation, uploading certificates, choosing a meal for the event from a provided list, you can begin to see how diverse its uses are!

If you haven't already, set up your required Custom Fields.

Note: If you only have access to create & edit Events, the Custom Fields will need to already exist (or you can get an Admin User to add them for you).

​More information on Custom Fields can be found in the article Custom Fields.

2. Add Ticket Field Options

Select the Collect Attendee Information checkbox.

Per Ticket: Add fields to collect information for every ticket sold. Use these fields to collect information about each attendee. For example, ‘Shirt Size’ or ‘Meal Preference’.

Note: This also allows you to select if the information you're collecting is Optional or Required (or even "None" if you don't need it for a specific ticket type) for each Ticket.

Per Order: Add fields to collect information once for the order regardless of how many tickets are sold. Use these fields for information you only need once for the order. For example, ‘Team Name’ for a team quiz night event.

Note: This also allows you to select if the information you're collecting is Optional or Required (or even "None" if you don't need it for a specific ticket type) for the whole Order.

Auto-add Contacts to Group: Every time someone registers for your event then they’re added to the group. This does not include additional attendees, only the contact that processed the registration.

Important Note: All information collected for tickets is specific to the event, and will NOT be saved to the Contact Profile of the person purchasing the Tickets.

Make sure to save your event and bingo! You're done!

We hope your event is a success!

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