How to Create an Event with TidyHQ
To create a new Event, go to Events > New Event.
Enter your Event name or description
Add your Event's "hero image". (See below for more info.)
Enter the Start/End date and time
Enter a location. You can add an address or landmark (which will be validated by Google Maps), or if you don't want a map on the published event, don't enter a location. To edit how your location displays, check out the article on customizing your event map and location.
If you have a finite number of places available for your Event, e.g. bus trip, enter the number here.
Give your Event a description.
A Schedule can be added e.g. for a seminar but is optional.
Add paid or free (or no) Tickets.
If you nominate Paid Tickets, you'll also need to select a finance Category.
If you nominate Paid Tickets, you'll also need to have a valid Stripe account in place otherwise the paid ticket option won't appear once you have published your Event.
Attendee information (either for the Order or each Ticket) can be collected. This information can either be Standard or specially created Custom fields (e.g. Team Names etc).
Note: Attendee Information is specific to the event, and is not saved against a Contact Profile purchasing tickets for an event.
Once you've created and saved your Event, you'll need to publish it to make it public (and appear on your Web Pages).
Early bird pricing
TidyHQ doesn't automatically change a ticket's price on a set date, but you can get the same result by creating two separate ticket types — one for the early bird price and one for the standard price — and using Sale Start and Sale End dates to control when each is available.
For example:
Early Bird — set your lower price, and set a Sale End date for when the offer closes.
Standard — set your regular price, and set a Sale Start date matching when the early bird closes (or leave it open from the start if you're happy for both to be visible at once).
Tip: Give your ticket types clear names so attendees know what they're buying — something like "Early Bird (closes 30 June)" makes the deal obvious at a glance.
There's no automatic price switch, so you'll need to manage the Sale Start/End dates manually if anything changes. Remember to include gateway fees in your advertised price — TidyHQ doesn't allow fees to be added on top at checkout. See How are the TidyHQ and Stripe fees calculated? for details.
Access Restrictions
Events can be Public, or visible only to those in a certain Groups.
Tickets can also be restricted by passcode, membership, or being in a group.
For more information, please read Creating Events - Restrictions Options.
Limiting Numbers
You can limit numbers in three ways.
The Venue Limit (step 5 above) lets you restrict the total number of tickets sold (e.g. there are only so many seats on the bus or in the theatre).
The Quantity field in the main ticket type table (next to the price) lets you set the total number of that ticket type sold (e.g. there are only 20 VIP experiences available).
The Ticket Limit field in the ticket type settings lets you set a bag limit (for guest checkout) or a per-customer limit (for logged-in checkout).
You can set both a minimum and maximum limit, which allows for the traditional "1 per person" but also bulk discounts and tables of ten.
Hero Image (Banner)
For the best result across desktop and mobile, use an image that is 2376 × 1080px total. The image has a 228px bleed zone on each side that gets cropped on smaller screens — keep any critical content (text, logos, faces) within the central 1920px safe area.
If your image looks fine on desktop but is cropped on mobile or in preview, this is why. A 1920 × 1080px image will work on desktop but lose content at the edges on mobile — the extra 456px of total width is what gives you the bleed.
Note: the image may initially show cropped in the Event details. If it's the correct dimensions it will display correctly on the published event.
Here's a template with the 2376 × 1080px with 1920 x 1080px central safe zone layout.
