When you send an email from Communicate, initially its status will be Queued.

This is because your email has been sent to an outgoing mail server.

The server processes all outgoing messages from TidyHQ. These can include emails to your members/customers, emails to you when you request the export of a .csv file, event tickets etc.

Most of the time, your requests are processed quickly and if you check in your Sent Box you will find that the status has changed from Queued to Delivered.

However, there are occasions when the server will experience high demand and if this is the case, the emails may take a bit longer to process. This could range from an hour to several hours.

NB: If you do find your are experiencing longer than acceptable delays please let the TidyHQ team know so that they can investigate if there are issues affecting the platform's performance.

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