24/7 Help with Tidy Assistant
There is help and support available 24/7 for the Tidy platform, across a range of mediums.
Need an answer fast?
Click on the little Help icon (bottom-right corner of TidyHQ) to chat with our Tidy Assistant — available 24/7.
It can guide you through most questions instantly using our Help Centre and knowledge base articles.
If your question needs a human touch, simply type “talk to a human” and our friendly Support Team will jump in during Australian business hours (AEST).
Prefer email? No problem.
You can email our Support Team directly — we reply Monday to Friday during our business hours.
To help us resolve your issue faster, please include:
A brief description of what’s happening
Screenshots (if possible)
Your contact number (if you’re happy for us to call you)
Got a general question about Tidy?
We're available Monday to Friday.
Book a short Q&A session with our Support Team.
We’ll walk you through your question and point you in the right direction.
New to TidyHQ?
We're available Monday to Friday.
If you’re just getting started, our Onboarding Team can help set you up for success — from initial setup to customising your account for your organisation.
New to Tidy or need a refresher?
Watch our TidyHQ 101 webinar anytime — it’s the easiest way to get familiar with the platform, discover core features, and pick up a few pro tips along the way.
TidyHQ is built with and for our community.
Your feedback helps shape new features and improvements.
Stay up to date with the latest changes, improvements, and new features released to TidyHQ.
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