TidyHQ

TidyHQ Support & Help Centre

Give the Tidy support team permission to access your account when resolving your issues

How to give access to TidyHQ support team

A quick explanation of how your NPS survey response helps make TidyHQ better for you.

Why do you ask me for a NPS score?

Phishing scams are on the rise and Tidy is not immune from them. Please be alert and aware.

Identifying and Protecting Yourself from TidyHQ Phishing Attempts

TidyHQ Support

Check your TidyHQ Balance, Pricing Plan details, Payment methods and history

Guide to Billing at TidyHQ

TidyHQ Plans

Upgrade your TidyHQ plan for more features

Upgrading Plans

Downgrade TidyHQ plan anytime: Adjust to usage limits, get pro-rated credit, choose apps within limit, and manage administrator access.

Downgrading Plans

What happens when you hit the limits of a billing plan?

Plan Limits

Steps to take when your TidyHQ Plan has been downgraded to the Starter Plan

My TidyHQ Plan has been downgraded, what do I do?

Changing Credit Card Details

Forgotten Stripe account details

All things related to our plans & how to pay for them.

Billing, Plans & Fees

TidyHQ backs up user data daily via Amazon Web Services, ensures high encryption for security, and offers data export through apps and API.

How is my data saved and backed up?

See how TidyHQ deals with privacy & protection under the GDPR.

General Data Protection Regulations (GDPR) policy

Need to know how your data is saved or managed?

Data Policies

How to change your TidyHQ Account Email Address used for logging into all of your TidyHQ Organisations.

How do I change the account I login with? (TidyHQ Account Email)

Can I have my account reset?

The Account Owner is usually the user that created the organisation's TidyHQ account.

How do I change the Account Owner?

Your organisation has decided to use something else to run the club. What next? :(

How do I delete my TidyHQ account?

Can't remember your password to log in to TidyHQ? Here's how to reset it.

How do I change my TidyHQ password?

You are a Child Club and no longer wish to have a connection with the Parent organisation - here's how.

How to cancel your affiliation with a parent organisation

Common Account Questions

Features

Pricing

Changelog

Contact Us

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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