Just as you can Upgrade your plan at any time, likewise you can also downgrade your Plan. See information on our plans to decide which one is right for your organisation.

Plan Limits: Upon downgrading, all usage limits on apps, storage and emails will be implemented immediately. 

Credit: Any remaining time on your current billing period will be pro-rated as credit.

​Apps: If you’re over the app limit, you’ll be required to select the apps you’d like to keep active. Once an app is deactivated it will no longer sync with TidyHQ. We still keep all of your deactivated apps data, you just can’t access their functionality. 

Administrators: If an Administrator had full access to the platform before the downgrade, they will retain full access. If they have limited access (e.g Contacts & Memberships Apps access only), they will be locked from the platform until an Administrator with full access can grant them full access to the platform. Limited access administrators are only available on our Pro plan.

To downgrade your plan:

Go to Billing > Plans and click the yellow Downgrade button beneath the Starter plan.

Click the yellow Downgrade Plan button in the pop up box. You may also be asked to select which Apps to keep if you are over the App limit for the Starter Plan (2 Apps).
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If you wish to remain on the Pro Plan, click Cancel and your plan will remain unchanged.
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