You wake up one day and find that your TidyHQ Plan has automatically been downgraded to the Starter Plan (free).

There are a few reasons this could have happened. Follow the flow chart below to determine why and what to do:
​

If everything above fails to get your plan upgraded, please don't hesitate to contact the TidyHQ team.

If you nominate a credit/debit card as your preferred payment method, you should keep in mind that cards expire at regular intervals. Your bank will normally send you a new card a month prior to its expiry. When this occurs, it would be a good idea to update your card in TidyHQ.

If you are an Australian customer, you have access to the direct debit facility. Simply remove your credit card and then enter your banking details to set up this account. Under normal circumstances, we anticipate that there is less likelihood of there being insufficient funds available at subscription renewal time and therefore a lesser chance of your plan being downgraded with all the associated inconvenience of having to reinstate the plan, apps etc.

TidyHQ policy is that we only issue invoices for subscription payments if the organisation wishes to make payment for two or more years in advance or if they have a Constitution that precludes payment in any other way, eg. credit card or direct debit.

If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:

If you'd like to know more, chat with us in the Messenger! 😊