The Custom Web Domain App enables you to use your own domain name instead of including "tidyhq.com" in your TidyHQ URL.
In this article:
Enabling the Custom Web Domain App
Apps > Custom Web Domain > Click Add App:
Configuring your custom web domain
You need to set up your domain so that it can communicate with TidyHQ.
You do this by setting up either an "A Record" or a "CNAME Record" with your domain provider, which one depends on the kind of domain you want to connect.
You can test the domain you want to set up and it will tell you which type of record you will need to configure. In general, if you're connecting a subdomain, such as myclub.example.com you will need to set up a "CNAME Record" to domains.tidyhq.com.
Please note that it's actually supposed to be domains.tidyhq.com literally and not yourorganisation.tidyhq.com.
If you are using your domain name without anything in front of it such as "myclub.com" you will need to set up an "A Record". Your "A Record" should then be set to 52.64.108.180
Please note: You need to add "www.myclub.com" (with "www") and "myclub.com" (without "www") separately, since they are considered to be two different domains.
Important Note: Please ensure any AAAA Records that are present for the domain you wish to use are removed. This has been know to cause intermittent access issues with some users.
If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:
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