Using Stripe

If the member has paid via Stripe you will be able to click the 'Refund' link under Finances > Transactions.

Using PayPal

If the member has paid via PayPal, then the User in your Organisation with access to the PayPal account can refund the amount (or a portion) using that interface.

Other

If the member has paid via other means you will need to refund them manually.

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