If you have collected a payment via Stripe, you can issue a full refund from within TidyHQ.
View the transactions at Finances > Transactions.
From the Actions menu (on the right hand side), select Refund.
The information about the transaction will appear in a popup box.
Select a reason for the refund
Select the Refund button to refund the amount paid.
Note: Stripe refunds the amount minus their fees. TidyHQ will still refund the TidyHQ portion of the transaction fees to the customer.
If your Contact has paid via other means you will need to refund them manually.
NOTE ON REFUNDING MEMBERSHIP FEES!
If you are refunding a membership due to cancellation, don't forget to also Cancel one of their Memberships.
Navigate to Memberships > Reports
Click on the Number next to the relevant Membership and click the Cancel button on the right side of the subscription details.
If you are experiencing issues that none of our articles has helped you solve, please contact by clicking the button below:
USEFUL LINKS:🚀
Don't have an account yet? Sign Up now and get Pro Free for 30 Days🚀
New to TidyHQ? Check out our Getting Started Collection🐣
Everything you need to know? please refer to TidyHQ FAQs 💬
Looking for TidyHQ rates? talk to us to better understand our Pricing💰
Anything related to help topics? please visit our Help Centre🚨
CONNECT WITH US:🌍™
If you'd like to know more, chat with us in the Messenger! 😊