Getting Started
First, press the "Log in" button, which can be found in the top right corner of most pages.
You may also be prompted by a link on the page, for example these Event Tickets:
You'll be prompted to sign in. Enter your email address and press "Continue".
After this you might be asked to show you're not a robot.
If we don't have your email address on file, you'll be prompted to create an account. If you've logged in before, please double check that you're using the same email address, and that there aren't any typos.
Logging in with email
If you don't have a password or Passkey set up we'll send you an email to log in. This is the default case for new users.
This email will contain both a button you can click to log in right away, and also a code with a theme colour.
The code and the email are good for 30 minutes. Sometimes it does take a minute or two for emails to arrive - everyone's email provider is a little bit different. Please also check spam and archive folders in case the email gets swept away.
Every code is for a specific login attempt, so please make sure the colours match!
If you've closed the browser window / tab, its code won't work any more.
After a few minutes, you'll also get the option to re-send a code.
Here's what that email looks like, showing the button and a code.
Tap the button or enter the code, and then you'll be logged in.
You might also be asked if you'd like to create a Passkey, but that's optional.
Why is there both a button and a code?
Great question!
The code lets you log in on one device (such as a public computer) while receiving the email on another device (such as your phone). Your device might also be able to fetch the code out of your inbox and auto-fill it.
Unlike the code, the button is not tied to a specific login attempt. This means it works even if you've closed the window/tab where you were trying to log in (as long as it's been less than 30 minutes).
For example, if you're renewing your membership on your phone and your email app opens the renewal link with an in-app browser... getting the code might mean closing the login attempt.
Logging in with a password
If you have a password set (but not a Passkey) then you'll be prompted to enter your password (after you've entered your email address).
Type in your password then tap "Sign in" to continue.
I forgot my password...
Click the "Try another way" button, then "Use a sign-in code from your email" following the steps above.
Logging in with a Passkey
If you have a Passkey set up, you'll be prompted for that as your usual login option.
Tap "Continue" and your web browser / operating system will prompt you to authenticate (usually with fingerprint, facial recognition or a PIN).
If you don't have access to your Passkey on this device, try another way.
Choosing other options
Click any of the "... Try another way" buttons to get to this screen.
Note: if you don't have a password or passkey set, those options won't appear.
Receiving a code over email is always an option.
If nothing is working for you, please get in touch with TidyHQ Support, and we'll investigate.