TidyHQ supports the ability for customers to bring their own domain, and use it for email communication, and for hosting their TidyHQ Web Pages.
Please Note: Domains must be purchased through a Domain Provider e.g. GoDaddy. TidyHQ does not provide this service, and all costs are external of your TidyHQ Subscription.
If you want to get Custom Domains setup in TidyHQ, please get in touch with our support team by emailing support@tidyhq.com and we will provide instructions on the process.
We’ve recently (mid-2024) introduced a new domain provisioning system for websites and emails, based on AWS Route 53.
To do this, we’ll need to manage your domain’s DNS through Route 53. We understand that giving up full DNS control can be a concern, but here’s how it works:
Due to how our infrastructure is designed, we require management of the authoritative DNS to support custom domain features. That means DNS records are managed through our system (using Route 53) instead of directly via your registrar.
Therefore, we offer a solution that allows you to retain control over your DNS (excluding the records required by TidyHQ). After the initial setup, you’ll receive secure access to manage your DNS records in Route 53, with limited permissions. You’ll be able to view, edit, and add your own records, while TidyHQ-managed records (like those for email and custom domains) will remain protected to ensure system stability.
Your domain will still be registered with your own registrar — we won’t change that. And if needed, you can remove or revert the DNS delegation at any time.
Using a subdomain
If you have an existing website, externally hosted email, or other complex aspects to your web presence, having your TidyHQ site on a subdomain is a great solution.
This means that your members would visit your TidyHQ site at an address such as members.example.com, with your organisational emails coming from hello@members.example.com.
To make this happen, we need to manage the DNS for the subdomain.
Please contact TidyHQ Support to get started!
Most (but not all) DNS hosts support subdomain delegation.
Unfortunately, if your current host doesn't support subdomain delegation and you're unable to have us host your DNS, we won’t be able to provide this service at this time.
I already use a custom domain with my TidyHQ site
I already use a custom domain with my TidyHQ site
If you already have a Custom Domain set up (prior to mid-2024) then you are likely using our legacy system, whereby you are responsible for managing your own DNS based on settings we provide. If you're not sure, please contact TidyHQ Support.
Please note that this legacy system is only available to its existing users and is no longer offered to new users.
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